Ordering Process

How do I order?

First of all you will need to complete and inquiry form and I will get back to you within 48hrs

 

How long is the order process?

It roughly takes 4-6 weeks, but it could be longer dependent on fabric choices, but I will keep you notified.

 

Do you do consultations?

Yes I can do consultations to discuss what it is you actually want, this would be a free 15 minute consultation then charged at £40 per hour. Face to face consultations will be charged out at £50 per hour. 50% of cost will be taken towards garment if order is placed.

 

Measurements

How do I take measurements?

A PDF file will be emailed to you within 48hrs or receiving enquiry.

 

How do I change measurements?

Please contact me as soon as possible via the email address. If the garment has already gone into production then we are unable to alter measurements.

 

How can I cancel an order?

If the fabrics have been cut then you are unable to cancel order.

 

Payments and refunds

How much will my order be?

Prices of all products Vary as It depends on fabrics trims and type of garment. 

 

Will a deposit be taken?

Yes a minimum of £50 is taken dependent on order for each item. 

Why is partial payment made?

In order to secure the order, to cover costs of fabrics used for your order.

 

Can I have a refund?

I am unable to give refunds on completed items as all my products are bespoke so I can't further sell items. Unless the garment is defected I can offer a full refund within 7 days with return of garment and careful examination.

 

Group ordering

Can I order more than one of the same garment?

Yes of course, as long as this is specified at the time of ordering to order to get the same batch of fabrics threw out.

 

How do I go about ordering matching outfits?

Please outline this in the inquiry form and I will be in contact for a consultation of products.

Postage

International Postage

This is possible but postage many vary dependent on location.

 

Postage

Postage cost will be a Standard £5.95 per item.  All orders will be recorded and signed for, deliveries could take 3-5 working days from date of dispatch.

 

Can I pick up my item.

Yes items can be picked up from Birmingham with arrangements from myself.

  • Facebook - Black Circle
  • Instagram - Black Circle
  • Pinterest - Black Circle